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Customer Operations Specialist-Part-Time

Posted: 09/07/2021

New · ECMD · North Wilkesboro
Who we are and what we value:
ECMD partners with big-box retail and pro lumber yards customers nationwide to
provide a world-class supply chain to builders, remodelers, finish carpenters,
and consumers with the materials needed to complete simple projects to dream
houses. By leveraging technology and the team's passion for its customers, ECMD
has built a strategic integrated portfolio of 5 operating divisions: EastCoast
Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, and
Arndt & Herman Building Products.
Founded by innovative entrepreneurs who created the modern building materials
global supply chain, their passion and integrity remain the fabric of our
culture. With a mission to improve the lives of our employees; the ECMD culture
is rooted in small-town, rural, southern values…we keep it real, honest, down
to earth and authentic.
Job Summary:
The Customer Operations Specialist receives calls from drivers as current day's
deliveries are made and unroutes, redates, and resolves delivery discrepancies
as needed.The Specialist is responsible for implementing ship confirm orders
in the JDE system, verifying invoice registers for accuracy.The Customer
Operations Specialist is responsible for processing and updating all orders and
stock transfers.The Specialist will also be responsible for maintaining the
customer records and keying new customer setups.
Essential Functions:
This position requires that the employee perform all essential duties as
assigned by the Customer Operations Supervisor which shall include the
1.Verifying with each location any discrepancies in signed white
copies of the packing list and ship confirmed quantities for previous day's
If invoicing has not been completed make changes to ship confirm quantities
in the computer system.
If invoicing has been completed notify the CSR to complete a one step and
then the Specialist will key to correctly credit or bill for the discrepancy.
2.Receives calls from drivers as current day's deliveries are made,
noting any delivery discrepancies on packing list copies, enters information
into Excel spreadsheet, and Order Header Attachment.
3.Unroutes, redates, and resolves delivery discrepancies as needed.
4.Ship confirm orders in the JDE system as drivers confirm that
shipments are complete.Uses the JDE Confirm Shipments program # P4205,
Version ECMD0001.
5.Makes changes for ship confirm quantity errors on stock transfers as
requested by the DC locations or by the Systems and Data Analyst.
6.Compiles a count by location for invoicing purposes after all
drivers have called in for the current day's deliveries and all orders have been
ship confirmed for the day.
7.Run, proof, and distribute Open Order Price Discrepancy Reports
8.Check work center to clear all errors and complete the invoice
update.May have to forward error to the VP & Controller.Post all update
batches (IB, ST, G) asneeded.
9.Update A/R Control Sheet and match to register.Notify A/R
Supervisor when complete.
10.Assist with Customer Master Setup and maintenance in the JDE
system.This includes:
a.Notifying appropriate staff members of customer setups or changes.
b.VP over that customer type, sales rep., transportation dept., as
needed for trucks setup, EDI Cross Ref. File addition.
c.Notifying via e-mail or phone mail if no e-mail available.
d.Confirm Add to trucks or EDI if applicable.
11.Set up and maintain customer additions and changes in Fax Requestor
12.Complete Invoice/EDI function for orders daily.
13.Email register with invoice counts to DC.
14.Check Invoice Register for problem invoices to hold.Contact staff as
needed to handle problems.
15.Prepare Invoice mailing instruction sheet for receptionist and notify
when ready to mail.
16.Key one-steps as needed to correct errors found by CSRs or Accounts
17.Invoice Stock Transfers daily.Verify count and email registers.
18.Run updates daily.
19.E-mail Daily Sales Report.
20.Prepare deposits, scan checks and transmit deposit daily.
21.Regular and punctual attendance is an essential function of this job.
22.Employees must proficiently read, speak and understand English.
1.Work overtime, weekends, and holidays when necessary.
2.Report to work on time as required by schedule.
3.Communicates and works with a small group of other office
4.Good organizational, sequencing, and computer skills.
5.Working knowledge of Microsoft Access and Excel programs.
6.Work with confidential files, documents, and reports without
disclosure as to their contents or information.
7.Good telephone conversing abilities.
8.Required to be a self-starter and maintain proper schedules. 

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